Getting Cashfree approved: documents and website pages

On this page

1. Before you start
2. Documents every business needs
3. Extra documents by type of business
4. What your website needs
5. Extra steps for some products
6. How long it takes
7. Before your first real payment
8. Want a website that takes payments?
9. Sources

Your website or app is ready and the last step is taking payments. This guide lists what Cashfree's own documentation asks for, by type of business, so you can collect everything before you start. Where we add our own advice, we say so.

We checked every point against Cashfree's documentation on 27 October 2026. Cashfree changes its requirements from time to time, so if the onboarding form in your dashboard asks for something different, the dashboard wins.

Before you start

• Your website shows your legal name. Cashfree checks that the business name on your site matches the one on your registration documents.
• Much of it is prefilled. Cashfree uses your business PAN to fetch your legal name and your GST, CIN or LLPIN details.
• Identity checks happen online. The business owner or authorised signatory is verified through Aadhaar OTP, Central KYC (CKYC) or DigiLocker. If none of these works, Cashfree accepts a certified copy of a passport, voter ID or driving licence.
• Video KYC only when needed. Cashfree asks for a video KYC call if its extra checks (Enhanced Due Diligence) fail, or if documents are still needed after them. Once it is asked for, you cannot submit the form until it is done.
• GST is optional. Cashfree's FAQ says a GSTIN is not mandatory for activation.

Documents every business needs

Extra documents by type of business

Pick your type of business. Everything in the table above still applies.

Type of business

ProprietorPartnershipLLPCompanyTrust or society

Sole proprietorship

Document	What to know
Two business proofs	Needed if Cashfree cannot confirm your business automatically. Any two of: GST registration, Udyam (MSME) certificate, Shop and Establishment licence, a municipal or other local registration, tax returns, a professional licence, an Import Export Code, or another government-issued business registration

If Cashfree fetches both your GST and Udyam records, you do not need to upload anything. Without the business proofs, Cashfree changes your business type to Unregistered.

Partnership firm

Document	What to know
Partnership deed	Required
Firm PAN	Required
Registration certificate	If the firm is registered, for example with the Registrar of Firms
Partners	A list of all partners, with their KYC completed

LLP

Document	What to know
LLPIN	Cashfree fetches it automatically where possible
Registration certificate	Proof the LLP is registered, where applicable
LLP PAN	Required
Designated partners	A list of all designated partners, with their KYC completed

Private or public limited company

Document	What to know
Company PAN	Cashfree uses it to fetch your company details from government records
Certificate of Incorporation	Fetched automatically where possible. If not, upload it
MOA and AOA	Certified copies. Cashfree fetches them from MCA records, which can take up to 24 hours
Board resolution or power of attorney	Authorising the person who will operate the account. A board resolution is on letterhead, signed by a director or company secretary
Beneficial owners	At least one must complete Aadhaar OTP and PAN verification before activation

Trust, society or NGO

Trusts send the trust deed, plus the registration certificate if the trust is registered. Societies and NGOs send their registration certificate and, where applicable, their 80G or 12A certificates. All add the entity PAN and a list of trustees or key functionaries, with their KYC completed. For trusts, Cashfree may also need details of the beneficiaries, settlor or protector.

What your website needs

You need a live website, or an app published on the Play Store or App Store. Cashfree's onboarding FAQ lists these as mandatory for activation:

• About us
• Contact us, with one email address and a valid phone number
• Terms and conditions
• Privacy policy
• Your registered business name

Depending on your business model, it also lists a refund or return policy, a shipping and delivery policy, your products or services, and pricing.

Before you can take live payments on your domain, you whitelist it. For that Cashfree looks for Contact us, Terms and conditions, and Refunds and cancellations pages, your products or services listed, and prices in Indian rupees. Only https:// addresses are accepted. For an app, give its official Play Store or App Store listing link. Cashfree can also hold your settlements if required policy pages, such as the privacy, refund and terms pages, are missing.

Extra steps for some products

How long it takes

Cashfree says accounts are typically activated within 24 working hours of submitting all documents, subject to compliance verification. Its onboarding FAQ gives 24 to 48 working hours after document verification. Most domain whitelisting requests are approved within 24 hours.

Before your first real payment

You can test Cashfree's products and simulate payment scenarios in its sandbox before activation. Before switching to live, check these. The first three come from Cashfree's documentation; the last three are our own advice:

• The order is marked paid only after your server checks the order status with Cashfree, never because the customer was sent back to a "success" page.
• Cashfree's webhooks are checked for their signature, and a repeated webhook does not mark an order paid twice.
• Every payment attempt uses a new order ID.
• A refund has been tested from start to finish.
• Failed and pending payments show a clear message to the customer.
• One live ₹1 payment goes through the whole flow, then gets refunded.

By default, Cashfree settles on a T+2 cycle: two business days after the transaction. Cashfree says the cycle is subject to bank approval and can vary.

Want a website that takes payments?

We build websites and online stores that take payments. Our online stores take payment through Razorpay or Stripe.

Sources

1. Cashfree Docs: Account activationChecked 27 October 2026
2. Cashfree Docs: Account FAQsChecked 27 October 2026
3. Cashfree Docs: Account onboarding FAQsChecked 27 October 2026
4. Cashfree Docs: Whitelist your website or appChecked 27 October 2026
5. Cashfree Docs: Subscriptions FAQsChecked 27 October 2026
6. Cashfree Docs: Payouts IP whitelisting and public keysChecked 27 October 2026
7. Cashfree Docs: Global CollectionsChecked 27 October 2026
8. Cashfree Docs: Go-live checklistChecked 27 October 2026
9. Cashfree Docs: Orders and payments FAQsChecked 27 October 2026
10. Cashfree Docs: Webhook payloads and signaturesChecked 27 October 2026
11. Cashfree Docs: Webhook reliability and duplicate eventsChecked 27 October 2026
12. Cashfree Docs: SettlementsChecked 27 October 2026

Other companies change their prices and fees. Check the source before you rely on a figure.